Not resolved
Customer service

Signed up for for genealogical purposes. I didn't find exactly what I was looking for so I emailed customer service to ask to have my membership cancelled.

They responded saying it was no problem and that my account was cancelled. However, a week later I had a charge on my card from them for $67. I emailed again asking why and for a refund. They claimed there were TWO accounts under my email with the same credit card number...

I never set up two accounts. They said the would refund my anyways. I did get a refund for $67. Immediately after the refund however, was another charge from the for another $67.

So I never really got my money back.

When I contact them about this, they never responded. Ended up cutting my loses and cancelled my card so they cannot make any further charges.

Product or Service Mentioned: Newspaper Archive Subscription.

Reason of review: Problems with payment.

I didn't like: Billing, Deceitful use of credit card info.

Company wrote 0 public responses to the review from Oct 24, 2016.
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