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They publicly promise to "take down" articles that might violate your privacy. And after you complete the steps they request, they do nothing -- literally nothing at all. I have sent several emails requesting that they do as they promised, and they ignored them. They...
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#1391526
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I need someone to contact me about my account. I can't do anything when I go to the newspaperarchive page, cant type in a date, city, state; the chat box is gone, the phone # I have has been disconnected BUT, you just drafted money from my account!!! I need to speak to...
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1.0
I liked
  • Like the site
I didn't like
  • Hate the service
#1391354
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Their website tells you it found an obituary of a loved one, then after you pay and gain access to the website you find that it just gives you the information from the free Social Security Death Index. Labeling that as an obituary is fraud and should be investigated by...
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#1372668
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Newspaper Archive - Not pleased at all!

Am not able to "clip" articles and print. Talked via chat several times. They concluded it was my computer. I dont have any issues with Newspapers.com that does the same thing. No help from Archives at all. Dont know what to do next. A waste of monry!
2.6
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I liked
  • Papers resource
I didn't like
  • Lack of customer assistance on technical problem support
#1250373
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I have upgraded from Ancestry's offer and cannot use any features. This is going on a year with no response. I have sent 30-40 emails and called their phone number with absolutely no response. I have asked for a refund and no response. I am pissed. I don't know what...
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Anonymous
Anonymous

Nearly every time I try to see a paper I get an upgrade box instead. Once in a while I get to see an article, but mostly the upgrade box. Why!!!!!!!!

#1228148
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Newspaper Archive - Shady fine print - misleading sign up terms

Newspaper Archive - Shady fine print - misleading sign up terms
They advertise a free 7 day trial but then charge you $50 if you download more than 2 articles. The CS rep first denied that a 7 day free trial existed then came back with the fine print language regarding the 2 article limit. THe fine print language should be made evident when signing up and also included in the initial subscription email. You want 100 words on this. That is not necessary. {{REDACTED}} Don't trust the 7 day free trial!!!
1.9
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I didn't like
  • Misleading free trial
#1220964
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Paid for a subscription for Newspapers.com based on recommendations from professional geneologists. The site was great on the day I PAID for the subscription. Was able to find references to my relatives. Today I went to do another search only to have the site tell me...
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Anonymous
Bill Mack

They stink, no help whatsoever

1.5
#1195997
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Went on their site ONE TIME to check it out was not happy with the "ONE TIME CHARGE" of 4.95...or whatever small amount it was.... Then while checking my bank statement today I find they've been charging me $29.95 per month..... AH's!! Nothing more to say except BEWARE...
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Anonymous
Sara

What happened is wrong and sucks, but why won't your credit card company change your card number? That way they can't keep charging because the number you initially initially ...

#1193958
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Newspaper Archive - Newspaper.com

They withdrew 74.35 from my bank account that i never gave them permission to do then when you try to call the number they give it says they are waiting on other customers leave message but they never call back and never answer their emails its a scam
1.0
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#1181860
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I have tried to contact them it was $6.95 and now my credit card was charged $49.95. I want it refunded also. I had done this last year not realizing I was going to be charged over and over again. There should be a easy way to cancel and not a run around. The credit...
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#1161637
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