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#1. I tried to contact them by email and got no response. #2. I then tried to call on a weekday during normal business hours several times shortly after I sent the emails and no one answered the phone and there was no voicemail. (They now have a phone number on their...
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Anonymous
Anonymous

Totally agree with the above been trying to cancel service since last fall. Recharged in January, of course after multiple calls to customer service (computer down etc) was ab...

#435310
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I ordered 2 papers online, and then noticed the confirmation email had NO information concerning my order. No order #, no paper detail, etc. I panicked as I had already paid for the papers. I phoned in. I was told the person who would know anything about my order...
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#433284
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The day I joined newspaperarchive.com I began searching for topics. I'd put rock and roll, rock 'n' roll for 1956 57 and nothing in New York, or hardly anywhere. Tried more subjects that I knew would be covered in papers and hardly anything. So I tried calling and...
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#431679
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DO NOT WASTE YOUR MONEY. YOUR SUBSCRIPTION TO NEWSPAPERARCHIVE.COM WILL GIVE THE SITE YOUR MONEY, BUT ONLY BUY YOU FRUSTRATION. Site has never worked properly since the day I subscribed. Newspaper pages appear only in part on the screen or don't appear at all --...
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On October 24, 2011, I came across the NewspaperArchive.com website. I thought it might prove useful in my genealogical researches. There were three plans. $9.99 per month every 3 months, $7.99 per month every 6 months, and $5.99 per month on the yearly plan. (NOTE:...
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dcbm
dcbm

I signed-up for what I thought was a one year subscription to NewspaperArchive.com on August 16, 2012 for a charge of $71.88. I have no recollection of auto renewal being ment...

#356154
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As soon as I signed up, I realized the website didn't even offer the city for which I was looking for so I was dissatisfied and called with my 24 hour period for a full 100% refund. No one was ever available in any department to call me back! I called and called,...
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#305350
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See above. I expected to pay $5.99 for the one-time search and see $110 charged. I canceled immediately and demand to see the full amount credited at once!!! Catherine DeVine If you want more words I'll keep going. I can get the answer to my research query by...
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#277183
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Based on my experience, I would advise everyone to stay away from this service. The service does not rise to the level that they advertise and the customer service is very poor at best. I have tried several times to log on late in the evening and most of the time you...
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#252927
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I subscribed to NewspaperArchives.com for an online service. After using service for a few weeks I decided to cancel. I understand that I will pay for the month of service. The customer service department did not repond to 3 e-mails that I sent to cancel subscription...
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Anonymous
J.Johnson

I had a similar experiece with a one-week subscription in Feb 2008. And now this week I\'ve emailed them twice and I\'m not getting a response about my difficulty with loggin...

#126704
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I live at 1755 cliftview ave I only received half of my paper today 6-29-08. I would like to get the rest of my paper. I rely on my coupons. thank you for your cooperation!!!!!!!!!!!!! This is the first time that it has occurred I hope that it does not occur again if...
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#125722
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